Frequently Asked
Questions

The Baby Sleep Magic App is designed for parents of babies and toddlers aged 0–4 years. Whether you're navigating the newborn phase, the 4-month sleep regression, or toddler bedtime battles — the app guides you through it all with Chantal's gentle approach. It's also a wonderful complement to a personal consultation, giving you ongoing support, tools and resources between sessions.

The app is available as a one-time lifetime purchase for $199, giving you permanent access to gentle, evidence-based sleep support for newborns through to toddlers.

Yes! The Baby Sleep Magic App is available on both Apple iOS and Android devices. Simply search "Baby Sleep Magic" in the App Store or Google Play, or use the download links on our App page

The App provides Chantal's proven sleep guidance, schedules, and tools in a self-guided format — perfect for parents who want ongoing support at their fingertips. A personal consultation is a tailored one-on-one session where Chantal assesses your specific child, creates a bespoke sleep plan, and provides 4 weeks of direct follow-up support. Many families use both.

Age-specific sleep schedules, settling techniques, feeding and wake window guides, nap and bedtime tools, plus Chantal's video tutorials and written resources — all based on her gentle, no cry-it-out method. Content updates as your baby grows.

An in-home consultation (2–3 hours) has Chantal come to your home. She can assess your baby's sleep environment, observe your settling routine, and work hands-on alongside you. Available Gold Coast to South Brisbane only. An online consultation (60–90 minutes via video call) delivers the same expertise Australia-wide. Both include a bespoke sleep plan and 4 weeks of follow-up support.

In-home consultations are 2–3 hours in your home. Online consultations are 60–90 minutes via video call. Chantal takes her time to fully understand your child and family situation before presenting a tailored plan.

Simply click Book Consultation in the navigation, choose your preferred type, select a date and time, and complete your booking securely online. Chantal will send you a short pre-consultation questionnaire so she can prepare your personalised sleep plan in advance.

All consultations include 4 weeks of follow-up support via email and text (in-home) or email (online). Chantal is available to check in on progress, troubleshoot challenges, and adjust the plan as needed. You'll also receive 1 month's free access to the Baby Sleep Magic App.

In-home visits cover the Gold Coast to South Brisbane corridor. Your suburb is confirmed at booking. Outside this area? An online consultation is available Australia-wide and delivers the same expertise via video call.

After booking, Chantal will send you a pre-consultation questionnaire covering your child's current routine, sleep history, feeding schedule, and specific challenges. There's no wrong answer and no judgement — Chantal has seen it all and is there purely to help.

Absolutely yes. The Baby Sleep Magic Method™ is built entirely on gentle, responsive settling. Chantal will never ask you to leave your baby to cry alone or use controlled crying / Ferber-style techniques. The approach guides babies toward independent sleep with you present and responsive throughout.

Most families see meaningful improvements within 3–7 days. Because Chantal's method is gentle, progress is gradual but consistent — each day getting progressively better. Results vary by age and individual child, which is why the personalised plan and 4 weeks of follow-up are so important.

Yes, absolutely. Chantal's method is fully compatible with breastfeeding. As an accredited dietitian, she will never suggest changes that compromise your feeding relationship. The plan is built around your feeding style — not the other way around.

Setbacks are completely normal and Chantal expects them! Sleep regressions at 4 months, 8 months and 18 months can temporarily disrupt progress. That's precisely why 4 weeks of follow-up support is included. Contact Chantal directly and she'll guide you through with plan adjustments as needed. You're never doing this alone.

Not at all. Chantal works with newborns from 0–12 weeks. She can help you establish healthy sleep foundations, understand your newborn's cues, and implement an age-appropriate routine from the very beginning. Starting early means fewer habits to break later.

The 4-month sleep regression is one of the most common reasons families reach out. It's also a perfect window to introduce healthy sleep associations as your baby's sleep cycles mature. Chantal specialises in infants aged 3–18 months and has guided thousands of families through this exact stage.

Yes — Chantal supports toddlers aged 18 months to 4 years. Night-time stalling, refusal to stay in bed, early waking, and nap transitions are all common issues she addresses regularly. Her gentle approach works beautifully with strong-willed toddlers!

Yes! Chantal has experience with twins and multiple babies. The approach is adapted to each child's individual needs while taking into account the practicalities of synchronising routines. Please mention twins at booking so Chantal can allow appropriate time.

In-home consultation: $499 — 2–3 hours in your home, personalised sleep plan, 4 weeks follow-up support, and 1 month app access. Online consultation: $349 — 60–90 minute video call, personalised sleep plan, 4 weeks email follow-up, and 1 month app access.

Payment is processed securely via Stripe, accepting all major credit and debit cards. Buy-now-pay-later options may also be available at checkout. All transactions are encrypted and you'll receive a confirmation email immediately after payment.

Please contact Chantal as early as possible if you need to reschedule. Rescheduling is available with adequate notice and is handled warmly — life with a baby is unpredictable and Chantal understands that completely. Full details are in your booking confirmation email.

Chantal is honest — every child is different and no ethical sleep consultant can guarantee specific results. What she can guarantee is a thoughtful, personalised plan backed by 11+ years of experience and over 4,000 families helped. Her 5.0 ★ rating from 363 reviews speaks for itself.

Yes, absolutely! Having both caregivers present is highly recommended. When both parents understand and are aligned on the approach, consistency is significantly easier — and consistency is one of the biggest factors in success. Chantal encourages both parents to attend where possible.

Purchase the gift voucher online, receive a beautifully designed digital card with a unique reference code, and pass it on to the recipient. They contact Chantal to book their consultation quoting their reference code. Instant, effortless, and one of the most thoughtful gifts a sleep-deprived parent can receive.

All gift vouchers are valid for 12 months from the date of purchase. This gives the recipient plenty of flexibility to book when the timing is right for their family.

A Baby Sleep Magic voucher makes a wonderful gift for Mother's Day, baby showers, Christmas, birthdays, or simply because you love someone who hasn't slept properly in months. Many gift-givers tell us it was the most appreciated gift they've ever given.

If the recipient lives on the Gold Coast or South Brisbane, the in-home consultation ($499) is a beautiful choice. If they live elsewhere in Australia, the online consultation ($349) is available nationwide and delivers the same expertise via video call. Both are exceptional gifts — you can't go wrong either way.